When your boiler fails, you don’t have time to trawl endless adverts or gamble on a random number. But picking the wrong company can be costly. London has hundreds of firms offering boiler repairs, but not all are equal. Here’s how to make sure you choose wisely.
1. Gas Safe Registration
This is the number one rule. Any engineer working on gas appliances in the UK must be Gas Safe registered. Always ask to see their ID card – it’s your proof of safety and legality.
2. Local Reputation
In a city as large as London, a local reputation counts for more than flashy adverts. Look for companies based near you, with genuine reviews on Google, Trustpilot or local community boards.
3. Transparent Pricing
Good firms give clear pricing upfront. Be cautious of vague “from £50” quotes, as these can balloon once the work starts. Ask what’s included in the call-out fee and whether parts are charged separately.
4. Availability
Boilers don’t wait for office hours. Check whether the company offers emergency services and how quickly they can respond in your area. Some promise 24/7 cover but only operate during working hours.
5. Guarantees and Insurance
Trustworthy companies stand by their work. Look for:
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Guarantees on labour and parts.
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Proof of liability insurance.
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Written invoices and service records.
6. Experience with Your Boiler Type
Not all engineers are familiar with every boiler model. Ask whether they’ve worked with your make and type – particularly if you have a less common electric boiler or a newer combi system.
7. Red Flags to Watch Out For
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Reluctance to show Gas Safe ID.
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No written quotes.
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Cash-only deals.
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Pushy sales tactics for full replacements.
The London Advantage
With so many engineers in the capital, you don’t have to settle. Use competition to your benefit: get two or three quotes, check reviews, and pick the firm that combines reliability with fair pricing.
Choosing the right boiler repair company in London isn’t just about cost – it’s about safety, trust, and peace of mind. By checking credentials, reputation, and transparency, you’ll find a company that gets your heating back on quickly without any nasty surprises.